Privacy Policy
Woofio Privacy Policy
Last Updated: July 2026
At Woofio, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, create an account, subscribe to recurring deliveries, contact customer support, or otherwise interact with Woofio.
By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information You Provide
When you place an order, create an account, subscribe, or contact us, we may collect:
• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order history
• Subscription information
• Customer support communications
• Any additional information you choose to provide
Payment Information
Payments are securely processed by trusted third party payment providers.
We may receive limited payment information, including:
• Payment method
• Billing status
• Payment authorization status
• The last four digits of your payment card
We do not store your complete payment card details.
Account & Subscription Information
If you create an account or purchase a subscription, we may collect:
• Login credentials
• Subscription preferences
• Billing dates
• Delivery schedules
• Account activity
• Subscription cancellation history
Automatically Collected Information
When you use our website, we may automatically collect:
• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Website activity
• Shopping cart activity
• Purchase activity
• Cookies and similar technologies
• Analytics information
How We Use Your Information
We use your information to:
• Process and deliver orders
• Manage subscriptions
• Process payments and refunds
• Provide customer support
• Detect fraud and unauthorized activity
• Send order confirmations and shipping updates
• Improve our website and customer experience
• Personalize advertising and marketing
• Measure website performance
• Comply with legal obligations
Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Operate our website
• Remember your preferences
• Improve website performance
• Measure advertising effectiveness
• Personalize your shopping experience
• Analyze website traffic
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Marketing Communications
If you choose to receive marketing communications, we may send you:
• Product updates
• Educational content
• Special offers
• Promotions
• Subscription reminders
You may unsubscribe at any time by:
• Clicking the unsubscribe link in our emails
• Following the unsubscribe instructions included in our messages
• Contacting us directly at info@trywoofio.com
Even if you opt out of marketing, we may still send transactional emails relating to your orders, subscriptions, or account.
Subscription Information
If you enroll in a subscription, we process the information necessary to manage:
• Recurring billing
• Delivery schedules
• Shipment history
• Subscription reminders
• Cancellation requests
This information may also be used for fraud prevention and dispute resolution.
Customer Support
If you contact Woofio by email, contact form, or social media, we may retain those communications for:
• Customer support
• Quality assurance
• Fraud prevention
• Resolving disputes
Reviews & User Content
If you submit reviews, testimonials, photos, videos, or comments, you grant Woofio permission to display and use that content for marketing and business purposes, in accordance with applicable law.
Please avoid submitting information you would not want publicly displayed.
Sharing Your Information
We may share your information with trusted service providers, including:
• Payment processors
• Shipping and fulfillment partners
• Subscription management providers
• Customer support platforms
• Email and SMS providers
• Fraud prevention services
• Analytics and advertising partners
We may also disclose information where required by law or as part of a merger, acquisition, or sale of business assets.
We do not sell your personal information.
Data Retention
We retain personal information only for as long as necessary to:
• Fulfill orders
• Manage subscriptions
• Provide customer support
• Meet legal and accounting obligations
• Resolve disputes
• Enforce our agreements
Data Security
We use commercially reasonable administrative, technical, and organizational safeguards to protect your personal information.
However, no method of transmitting or storing data over the internet can be guaranteed to be completely secure.
International Data Transfers
Your information may be processed in countries outside your country of residence.
Where required by law, we implement appropriate safeguards to protect personal information during international transfers.
Children's Privacy
Woofio products are intended for adults purchasing products for their pets.
Our website is not directed toward children, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can remove it.
Your Privacy Rights
Depending on where you live, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing
• Withdraw consent where applicable
• Request information about how your data is used
To exercise these rights, please contact:
We may request identity verification before processing your request.
Third Party Services
Our website may contain links to third party websites or services.
We are not responsible for the privacy practices or content of those third parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes become effective once published on this page.
Material updates may also be communicated by email where required by applicable law.
Contact
Woofio
Email: info@trywoofio.com
Cookie & Advertising Notice
We and our trusted partners use cookies and similar technologies to operate our website, analyze performance, personalize your experience, and measure advertising effectiveness.
Depending on your location, you may have the right to manage your cookie preferences or opt out of certain advertising technologies through the consent options available on our website.