Woofio Refund & Returns Policy

90-Day Money Back Guarantee

We're confident you'll love Woofio. If you're not completely satisfied with your first order, we're here to help.

Our 90-Day Money Back Guarantee applies to first-time purchases only.

Only unopened tubs are eligible for return. All tubs must be returned sealed, undamaged, and in their original condition. Opened or used tubs cannot be accepted and are not eligible for a refund.

To request a refund, please contact our support team before returning your order. We'll provide return authorization and return instructions.

Shipping and handling charges are non-refundable.

Refunds are typically processed within 5 to 10 business days after your returned items have been received and inspected.

Bundle Orders

Our multi-tub offers include significant promotional savings. If only part of a bundle is returned, your refund will be recalculated based on the regular one-time purchase price applicable in your market at the time of purchase for any tubs you keep or have opened.

The remaining balance will then be refunded, excluding any shipping charges.

Return Eligibility

To qualify for a refund:

• Your first order must be returned within 90 days of delivery.
  

• All tubs must be unopened, sealed, and undamaged.

• Returns require prior authorization from Woofio Support.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds are issued after the returned items have been received and inspected.

Subscription Orders

Subscription renewal orders are not eligible for refunds under the 90-Day Money Back Guarantee.

You may cancel your subscription at any time before your next renewal date. There are no cancellation fees.

You can:

• Email us at info@trywoofio.com

• Manage your subscription through your customer account

A confirmation email will be sent once your subscription has been cancelled.

If your subscription has already been charged but your order has not yet entered fulfillment, please contact us immediately. While we'll do our best to stop the shipment, cancellation cannot be guaranteed once fulfillment has begun.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they enter fulfillment.

Once an order has shipped, it can no longer be cancelled. However, eligible first orders may still qualify for a refund under our Money Back Guarantee.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery.

After reviewing your claim, we'll gladly send a replacement at no additional cost.

In most cases, damaged products do not need to be returned.

Contact Us

If you have any questions regarding your order, subscription, or refund, we're happy to help.

Email: info@trywoofio.com

Policy Updates

We may update this Refund & Returns Policy from time to time.

Any material changes affecting active subscriptions will be communicated by email at least 90 days before taking effect.

Updated policies apply to new orders placed after the effective date. Existing orders remain subject to the policy that was in effect at the time of purchase.