Woofio Shipping Policy

At Woofio, we strive to make shipping fast, reliable, and transparent.

Below you'll find information about order processing, shipping times, tracking, and deliveries.

Shipping Availability

Woofio currently ships to:

• United States

• United Kingdom

• Australia

Additional countries may be added in the future.

Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Subscription orders include free shipping.

Shipping charges may apply to one time purchases depending on your location and selected plan.

Order Processing

Orders are typically processed within 1 to 2 business days (Monday through Friday).

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed, you'll receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Estimated delivery times are:

• United States: 5 to 8 business days

• United Kingdom: 5 to 8 business days

• Australia: 5 to 10 business days

Delivery times are estimates only and may vary due to:

• Carrier delays

• Customs processing

• Weather conditions

• High shipping volumes

• Incorrect shipping information provided during checkout

Order Tracking

Every shipment includes tracking.

Once your order has shipped, you'll receive an email containing your tracking link so you can follow your delivery.

If you cannot locate your tracking information, please contact our support team.

Subscription Orders

Subscription orders follow the same processing and delivery timelines as one time purchases.

You may manage, pause, or cancel your subscription through your customer account before your next renewal date.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, delivery delays or failed deliveries may occur.

If you notice an error after placing your order, please contact us immediately. While we'll do our best to update the address before shipment, we cannot guarantee changes once an order has entered fulfillment.

Lost, Delayed, or Damaged Orders

If your package is lost, significantly delayed, damaged, or arrives incomplete, please contact us within 7 days of the expected or confirmed delivery date.

After reviewing your case, we may provide:

• A replacement shipment

• Store credit

• A refund where appropriate

Resolution decisions are made based on carrier information, delivery confirmation, and order history.

Missing Items

If your order arrives with missing items, please contact us within 7 days of delivery.

Our team will investigate and resolve the issue as quickly as possible.

Shipping Restrictions

We reserve the right to refuse or limit shipments to certain addresses, freight forwarding services, forwarding warehouses, or orders that we reasonably believe present an elevated risk of fraud or delivery issues.

Contact Us

If you have any questions about shipping or your order, our support team is happy to help.

Email: info@trywoofio.com